Walmart aims to empower workers with own devices, new app

Walmart is unveiling an app for its store workers’ phones that allows them to do a variety of tasks from digitally clocking into work to helping locate merchandise and answering customers’ questions

New York — Walmart is coming out with a new app for its store workers’ phones that allows them to do a variety of tasks from digitally clocking into work to helping locate merchandise and answering customers’ questions.

It also has a push-to-talk feature to let them communicate directly with colleagues.

The moves, announced Thursday, come as Walmart and other rivals aim to free up store workers from menial tasks to better serve customers. The new features go beyond the Walmart’s previous suite of apps that allowed workers to check inventory and prices, scan products and review sales data.

In the next few months, the new app will allow workers to help speed up the time it takes its stockers to get items from the backroom to the sales floor. Using an augmented reality feature, workers will be able to highlight the boxes as they’re ready to go, instead of scanning each box individually.

The idea of the app started as a way to manage workers’ schedules and expanded into a single store app for U.S. workers, the company said. The Bentonville, Arkansas-based retailer said it did an initial test with the new smartphones earlier this year and that the response was good.

Up until now, most Walmart store workers had to share company handheld devices, with only about 10% having their own company device, Holler said. But Walmart did allow workers to download the work app directly to personal phones and use it on the job.

Walmart says employees will only be able to gain access to the app’s work features while they are on the clock. But employees can also use the smartphone as their own personal device if they want. Holler said Walmart will not have access to any personal data.

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